PrivacyPolicy
How Mastery Football Academy collects, uses, and protects your personal information.
Last updated: 18 October 2026
Information We Collect
We collect personal information that you voluntarily provide to us when you enrol in a program, use our website, or contact us. This includes: your name, email address, phone number, payment card details (processed securely by our payment provider), IP address, browser type, and usage data collected automatically when you visit our website. For enrolled participants, we also collect the child's name, date of birth, and any relevant medical information you choose to provide. If you turn on notifications in the installed app, we also store a notification address and encryption keys for that device, along with the device type — these let us deliver a notification to that device and encrypt it so only that device can read it. You can stop notifications at any time in your phone's settings, and signing out stops them on that device too; we keep a device's notification address until notifications are turned off, you sign out, or the device stops accepting them.
Child Privacy
Our services are directed to parents and guardians, not to children under 18. We do not knowingly collect personal information directly from children. All enrolments and account creation are completed by a parent or guardian. If you believe we have inadvertently collected information from a minor without parental consent, please contact us immediately at info@masteryfootballacademy.com.
Child Support Notes
What you tell us about your child helps their coach support them at training. Your child's coach, and any coach covering their session, sees it in our coach app. Medical details are shown as you wrote them. To write the coach's tips, we use an AI service run by Anthropic in the United States, which receives what you've told us, including medical details. Coaches' voice notes are processed by Google. Neither service uses it to train its models. We never share it with other families, never use it for marketing, and never use it to decide your child's group or price. It's optional. To see, change or delete it, message Kyle, and we'll answer within 30 days. We delete it once your child is no longer with us (no current enrolment and no booked sessions), except where we must keep a safety record.
What we collect
We can keep a short record to help coaches support a child at training. It holds what a parent tells us helps their child and any goals they have (in a chat with our assistant, or in a reply to a question we send); notes coaches make at sessions about how a child is getting on, including behaviour; the tips we write for coaches from those; a record of when a coach opened a child's tips; and the date and wording of the parent's agreement to share it. Medical details a parent gave us when enrolling are also used to write the tips. All of this is optional: a child can enrol and train without it.
How we use it
We use it only to help a child's coach, and any coach covering their session, support them at training. The coach sees it in our coach app, and medical details are shown as the parent wrote them. Our team reads what parents tell us. We never share it with other families, never use it for marketing, and never use it to decide a child's group or price.
Overseas disclosure
To write the coach's tips we send what a parent has told us, including any medical details, to an AI service run by Anthropic PBC in the United States. Coaches' voice notes are processed by Google (Gemini). Neither service uses this information to train its models.
Security and retention
The record is stored on the same secured platform as the rest of your account, and only our coaches and team can see it. We delete it once the child is no longer with us (no current enrolment and no booked sessions), except where we must keep a safety record.
Access and correction
You can ask to see, change or delete this record at any time. Message Kyle using the contact details on this page and we will answer within 30 days. This is done by request only: there is no self-serve option. If you ask us to delete the record we remove it, we do not ask you about your child's needs again unless you agree again, and we may keep a safety record where we must.
To see, change or delete your child's record, message Kyle on WhatsApp or email info@masteryfootballacademy.com.
How We Use Your Information
We use the information we collect to: process your enrolment and manage your membership; communicate session updates, program changes, and cancellations; send invoices and process payments; respond to enquiries and support requests; improve our website and services; and send marketing communications where you have consented to receive them. If you have turned on notifications, we also use your device's notification address to send you notifications you allowed on that device about your sessions, your account, coach feedback, and academy news. We will never use your information for any purpose not described in this policy.
Storage & Security
Your personal information is stored securely on servers within our software platforms (Supabase, Stripe, and related services). We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Payment card information is processed by Stripe and is never stored on our servers. Despite these measures, no internet transmission is 100% secure and we cannot guarantee absolute security.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services (such as Stripe for payment processing, Supabase for data storage, and email/SMS providers for communications). These providers are contractually bound to protect your information and may only use it for the purpose for which it was shared. If you have turned on notifications, they are delivered through your device maker's push notification service (Apple, Google, or Mozilla, depending on your device and browser) — the content of each notification is encrypted so they cannot read it. Separately from these service providers, some information is also shared directly with other Mastery families through our community features — see "Community Sharing & Carpool Matching" below for what that includes and how to turn it off.
Community Sharing & Carpool Matching
Mastery includes community features that share information between families, distinct from the service-provider sharing described above. When your child's achievements are recorded — such as Mastery Star awards, juggling personal bests, or coach feedback highlights — that achievement, your child's first name, and any photo of your child that has been uploaded may be shown to other families training in the same group, and more broadly to other families joined into the community across the academy. Separately, carpool matching shows your family's confirmed suburb — never your street address — to other nearby families in your training group who are also matching, so families can arrange lifts to and from training. Both of these are on by default. You can turn either off at any time: open the account menu (tap your avatar) and go to Privacy & safety to turn off sharing to the community feed, and use the Carpool section of your Sideline panel to turn off carpool matching. Turning either off stops future sharing; it does not undo anything another family has already seen.
Data Deletion & Your Rights
You can ask to access or correct your personal information, request deletion, or ask us to close your Mastery academy account. Contact us by emailing info@masteryfootballacademy.com or by messaging us on WhatsApp. We may need to retain some records where required or permitted by law.
If you remove Mastery Football Academy from Facebook or Instagram's connected apps, that disconnects the third-party integration from your social account. It does not send a deletion request to Mastery or automatically delete records held by Mastery. To request deletion of messaging data or other personal information we hold, contact Mastery using the email or WhatsApp links above.
Coach Applications & Referrals
When someone requests a coach referral link, we collect the referrer's name, verified email address, optional phone number, referral-terms acceptance, attribution records, milestone status, and any manual payment reference. When a prospective coach applies through that link, we tell the verified referrer the candidate's first name and whether the referral reaches application, reward-eligible, and paid milestones. We do not share the candidate's coaching records, bank details, full contact details, or application narrative with the referrer. Verification links contain a short-lived signed token and may appear in ordinary website security and analytics logs. Coach application and referral records are retained for as long as reasonably required to administer the opportunity and reward, prevent duplicate or fraudulent claims, and meet legal, accounting, and dispute-resolution obligations. You may contact us to request access or correction.
Disclosure
We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect the rights or safety of Mastery Football Academy, our customers, or the public, or respond to a lawful request by public authorities.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact us about your privacy: Message us on WhatsApp.
See also: Terms & Conditions · Child Safety Policy